Refund policy

 

RETURN AND COMPLAINTS REGARDING PRODUCTS PURCHASED THROUGH THE WEBSHOP SERVICE

Within 8 (eight) working days from the date of delivery, the customer is entitled to file a complaint concerning the product or to return a product, if at the time of takeover he/she establishes defects on the product or if the delivered product is not functional. Based on a request for return or replacement, D.S.T.- Promet d.o.o. za trgovinu, uvoz-izvoz, građenje i usluge shall refund the amount paid to the account of the customer stated in the request, or replace the product with a new one within 30 (thirty) days from the date of receipt of a returned product to the address stated on the complaint form. The cost of redelivering the product shall be borne by D.S.T.- Promet d.o.o..

The customer shall announce the return of products purchased in the complaint form after access to the Webshop Service by using his user name and password, entering his personal data and other data connected with the purchase.

Delivered products shall be returned by delivery to the address customer stated in the complaint form. The cost of returning a product is borne by the User.

The customer is obliged to return the product delivered in the condition in which it was delivered and in its original packaging (commercial packaging in which the product was delivered)

D.S.T.- Promet d.o.o. is not obliged to make a refund or provide a replacement if it is established beyond doubt that a complaint regarding a particular product is not justified or that the defects occurred as a result of inadequate handling or use, the product returned under complaint shall be returned to the buyer at his/her cost, with a written statement of reasons for denial of the request for return or replacement.

If a mistake occurred during the packing of ordered products and the customer does not receive the product he/she ordered, he/she is obliged to report the mistake by using the complaint form within 8 (eight) working days. In that case, the customer must return the product which was wrongly delivered at the cost of D.S.T.- Promet d.o.o., which undertakes to deliver the ordered product or make a refund (according to the request of the customer) within 15 (fifteen) working days from the day on which the wrong article was received.

If the customer does not receive the product he ordered and paid for, he shall report it within 8 (eight) days of the expected arrival of the ordered product in the complaint form or through contacts published on the Website. D.S.T.- Promet d.o.o. obligates itself to establish what happened to the parcel referred to in the complaint, and inform the customer of actions taken further to the complaint.

Obrazac za reklamaciju/povrat možete preuzeti OVDJE.