Delivery of products is possible within the territory of the Republic of Croatia or outside the Republic of Croatia and it is also possible to take over the products if you live within Zagreb City area.
The price of delivery is not included in the product price and it is charged separately in Croatian Kunas (hrk) - (please scroll with your fingers over the countries if you are viewing this content on your mobile phones):
Country Up to 2 kg PDV (VAT) included Up to 5 kg PDV (VAT) included
For customers who have permanent or temporary residence or headquarters outside the Republic of Croatia and they pay in a currency other than Croatian currency, the amount of money which will be charged from the user’s credit card, is obtained through the conversion rates from Euro to Croatian kuna according to the current exchange rate of the Croatian National Bank.
Delivery price does not include the costs of import clearance, fees and other administrative and tax charges (VAT or the like) in the country to which the goods are delivered. The customer assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.
After D.S.T.- Promet d.o.o. za trgovinu, uvoz-izvoz, građenje i usluge confirms an order, within 48 hours (if an order is placed on non-working days) the delivery period starts and the purchased products shall be delivered to the User within the following deadlines:
- up to 8 business days for the territory of the Republic of Croatia from the moment of confirmation of the availability of ordered items, and for the islands depends on the delivery schedule of the delivery service.
- from 5 to 10 business days for EU countries from the moment of confirmation of the availability of ordered items
- from 8 to 25 business days for other countries of the world from the moment of confirmation of the availability of ordered items
D.S.T.- Promet d.o.o. does not take responsibility for a delay in delivery outside the European Union. Also, D.S.T.- Promet d.o.o. will not take responsibility for a delay in delivery that is not in the competence of D.S.T.- Promet d.o.o..
Delivery delays are possible during national holidays and sales.
The products will be delivered to the delivery address specified when ordering.
If delivery of the product will not be possible due to incorrect personal information of customer that he/she entered when registering or buying as unregistered user (guest user) D.S.T.- Promet d.o.o. is not required to bear the cost of re-delivery.
The customer shall examine the parcel upon takeover, report any visible damage directly to the courier, and refuse to accept a damaged parcel. By signing the delivery notification and receiving the invoice, the customer confirms that he/she examined the product on takeover and that he/she does not have any complaints regarding the condition of the transport packaging.
If the customer refuses to accept a parcel, because of established and visible damages on the packaging used for transport, he is obliged to fill out a form provided by the courier service regarding damaged parcels, and contact D.S.T.- Promet d.o.o. by electronic mail within 8 (eight) days and state whether he/she wants a replacement or a refund. Upon receipt of a returning parcel and the corresponding form, D.S.T.- Promet d.o.o. undertakes to perform a new delivery within the prescribed delivery period on request of the User if a product concerned is available on stock with D.S.T.- Promet d.o.o., or D.S.T.- Promet d.o.o. shall make a refund, according to the request of the customer.
If the User does not take over the product or refuses to take over the product without a justified reason or refuses to fill out the forms, D.S.T.- Promet d.o.o. reserves the right to demand compensation of the expenses incurred.