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Terms of service

Terms of service

The holder of all exclusive rights to the internet domain is D.S.T.- Promet d.o.o. za trgovinu, uvoz-izvoz, građenje i usluge

By using the services of Web Shop and all associated pages on the domain it is understood that all users are familiar with these Conditions of Purchase (hereinafter: Terms), and that they fully understand and accept the same. These Terms and Conditions shall apply to the rights and obligations relating to the purchase of products on Web Shop.

The service provider for internet sales made through Web Shop is D.S.T.- Promet d.o.o. za trgovinu, uvoz-izvoz, građenje i usluge, Paljetkova 16, 10110 Zagreb, Id no.: 96643763983

Users of the site are expected to acquaint themselves with sales terms and conditions prior to making their purchase, and to regularly review the same in order to be informed of their rights and obligations. D.S.T.- Promet d.o.o. reserves the right to modify these Terms without prior notice, and will not be responsible for any consequences resulting from such changes. These changes come into force immediately following publication on the official website.

D.S.T.- Promet d.o.o. reserves the right to discontinue services and/or make content changes relating to Web Shop products and services at any time, without prior notice, and will not be responsible for any consequences resulting from such changes. This applies to all sub-pages, as well. These changes come into force upon publication on the website. Also, D.S.T.- Promet d.o.o. is entitled to impose changes, restriction or termination of services on Web Shop at any time without prior notice, including in part, or may completely restrict, access to and provision of certain services to users who violate these Terms and the General Conditions of Use.

Use of Web Shop services is granted only to adults over the age of 18 yrs. The use of Web Shop products or services by minors is not permitted, and it is thus expected that parents and/or guardians are required to assume all rights and obligations resulting from inappropriate use by minors under their care. D.S.T.- Promet d.o.o. is not  responsible for any consequences of such inappropriate or unapproved usage.

The buying or selling of products or services offered on the domain in the name and/or on behalf of a minor, or a person otherwise unable or incapable of making such purchases on their own, is afforded only to their legal guardian or representative acting on their behalf. Web Shop (or D.S.T. - PROMET d.o.o.) fully waives any responsibility for the accuracy and / or completeness of any information and/or content contained on the domain Web Shop reserves the right to unintentional mistakes in the description and/or illustration of the products on its site. International Group will make all attempts to ensure that Web Shop and all of its web domain(s) publish accurate and current information and visuals, but assumes no responsibility for its accuracy and completeness.



These Terms and Conditions of Sales, as well as specified individual terms for certain products and services, constitute a sales agreement between D.S.T.- Promet d.o.o. and its user (registered customer,) thus concluding a sales order as provisioned by these Conditions, between the user and the company D.S.T.- Promet d.o.o., according to the conditions of sale set forth in these Terms.

By registering as a user on the Web Shop site and /or subscribing to its newsletter, the user gives consent to International Group to promote services and products in written form, by email, in order to inform users of news and changes to content pages, discounts and promotions, product news, or otherwise changing service provisions. The user can at any time unsubscribe from the mailing list.

The user is entitled to choose the option of being informed of new products, sales promotions, etc. via newsletter. Newly-released products that can be purchased on, are advertised on the domain such that each product has all listed data including product specifications and pricing. Delivery conditions are set out in the section Delivery.

Prices of products on the website are expressed with VAT included. Before purchase, the user has the option to review the purchase conditions by clicking on the section Conditions of Sale.

In the process of registration, or creating a user account, the user is required to choose their username and password, and provide a valid email address. All data required for registering or creating an account must be valid. It is expressly prohibited to use other people’s data.

Registration, or creating an account, is possible only for said individual person and it is not permitted to communicate information on registration of account to third parties. The user is obliged to keep information about their security password and account confidential. It is not permitted to use someone else’s registration or account.

In the event of a violation(s) of these provisions of the Terms of this section, International Group has the right – at its own discretion – to terminate the registered account user, without any compensation of costs or damage to the user.


The main characteristics of products, prices, special promotions and benefits, methods of payment and delivery apply to valid orders only. This data will be communicated with each product purchase. Product price, which includes VAT and the cost of delivery, are visible in the shopping cart before the conclusion of the order. The cost of delivery, if applicable, can be seen in other parts of the site as well. All information on the certificate of purchase, based on electronic orders, shall be delivered to the customer’s email address, as specified during registration, order placement, or shopping cart entry. All prices are in Croatian kuna (HRK). Prices of products and services offered on the site include VAT.

D.S.T.- Promet d.o.o. treats selected products in the shopping cart or basket of a registered or unregistered users as an official order, and reserves the right to cancel with just cause. In case of cancellations, officials of Web Shop will state the grounds of the above, and inform the user via the email address or contact phone number provided by the user.

If the buyer does not receive confirmation notice of their order, it is possible that their email address was entered incorrectly. In this case, the customer can contact International at or by phone at +385 91 571 4755, and an employee of International will verify if their order was received.

At the time of order placement, the user /customer concedes to the conditions of purchase, thus confirming that before signing the contract they took note of the information available on the web domain and its sub-pages, i.e.: name, company name, identification number and registered headquarters of the Trader, manner of filing complaints; information and products that are offered, as well as their name, the properties and the price of the products, including all taxes and other charges; information about the cost of delivery of products; and information on the method of payment, and the manner and time of delivery of the product. Web Shop (D.S.T.-promet d.o.o.) is required to deliver to the user / customer (in accordance with the Consumer Protection Act) written confirmation of the prior, as soon as possible, and no later than the time of delivery. Agreeing to these Terms, the user / customer agrees that the confirmation notice may be delivered by e-mail to the address specified when entering their orders.

Personal information security

The Customer provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for inter-communication. D.S.T. - Promet d.o.o. is under obligation that the personal information of the Customer will not be taken out of the country or given to a third party except for the purpose of carrying out requested services. The personal information will be kept in a database in accordance with the Management's decision on the method used for collecting, processing and securing personal information. With the acceptance of these General Terms, the Customer gives permission for his/her personal information to be used for promotional offers of D.S.T. - Promet d.o.o..

D.S.T. - Promet d.o.o. is committed to protect customer personal data. Only necessary data will be selected for completing order/contract. Company informs customers about the way we collect their information and gives customers choice about how their information is used, including the decision whether or not to remove their data form marketing campaign list. All D.S.T. - Promet d.o.o. employees and business partners are responsible to respect this privacy data principles.
All data collected during products ordering will be used only within D.S.T. - Promet d.o.o. company and only for purposes for which they are selected. The site is NOT saving card numbers or other entered card data. This data IS NOT saved or stored in any database.

This statement commits us to protect the privacy of our users, customers and visitors of our site and the security of personal information provided to us through the website.

This notice describes the type of information we can collect from you when you visit our website and explains how we use these data and the steps we take to protect it. The notice also describes the choices you have about collecting and using your information when visiting our website.

What information do we collect about you and how do we use it?

In general, you can visit our website without disclosing personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website unless you voluntarily submit data using one of the available forms for a particular purpose (contact form, registration form, shopping form, subscribe to the newsletter) and thereby give your consent to the collection and use of your personal information for the purposes mentioned. All personal data is used solely for the purposes for which they were collected and for which they were granted. We will not make the collected data in any way available to unauthorized third parties, except for the legally prescribed purpose. All data is deleted upon termination of the purpose for which it was collected or termination of the contractual relationship and no later than the expiration of all legal obligations related to the retention of personal data.

Here are some additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:

Providing Information to Google Inc.
Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for multiple purposes, such as improving Google Analytics. Information is shared with Google on an anonymous basis. To find out more about what information Google collects, how to use this information, and how to control information sent to Google, see the Google Privacy Policy partner page. You can opt out of Google Analytics by installing the following plug-in to your browser:

We share data with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purposes of completing tax returns and accounts at the end of the year.

Types of personal data process

The personal data collected on the basis of the contact form are: first and last name and e-mail, and in addition, if it is specified: address, city and postal code, telephone number.
The personal information collected on the basis of your application to the newsletter is: e-mail address.
Personal information collected on the basis of the registration form and the shopping form: name and last name, e-mail, address, city and zip code, phone number.

Information that is automatically collected on our website

We automatically collect information in server log files, such as your IP address, browser type, redirection / exit page, and operating system. We use this information to manage our web pages and our technical solutions, understand how visitors move through our website and services and improve your experience while using our website and services.

Access and update your personal information

Our user has the following rights at any time:

the right to access data and access to data
right to information on processing of personal data
right to data transfer
the right to withdraw consent
the right to file a complaint
right to correction and change of personal data in case the information is incomplete or incorrect
the right to be deleted in cases such as cessation of processing, withdrawal of a claim or in the case of filing a complaint
If you want to accomplish any of these rights, please contact us via the email:

Security of your personal information

We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful handling of them and their accidental loss, destruction or damage. When submitting your personal information through our website, this information is sent over the Internet safely through high-quality encryption and stored on our secure servers.